These Terms & Conditions ("Terms") govern the AI voice agent service — including the configuration, deployment, hosting, and ongoing management of an automated AI receptionist that answers calls, books and manages appointments, answers questions, takes messages, and transfers calls ("Services") — provided by Cablelytics Labs LLC ("Cablelytics Labs," "we," "us," or "our") to you, the client ("Client," "you," or "your"). By submitting payment for any of our Services, you agree to be bound by these Terms.
1. Acceptance of Terms & Binding Agreement
By submitting payment for any Cablelytics Labs service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. Your submission of payment constitutes your electronic signature and forms a binding contract between you and Cablelytics Labs LLC, enforceable to the same extent as a written, signed agreement. If you do not agree to these Terms, do not submit payment or use our Services.
2. Description of Services
Upon payment of the applicable fees, Cablelytics Labs will provide the following Services:
- AI Voice Agent Configuration: Setup and configuration of an AI receptionist tailored to your business, including its voice, conversational behavior, business information, and instructions.
- Deployment: Connecting the AI voice agent to a phone number and making it live to handle calls.
- Appointment & Workflow Integrations: Configuration of supported actions such as checking availability, booking, rescheduling, and canceling appointments, sending confirmations, and transferring calls, using your connected calendar, email, and telephony accounts.
- Ongoing Management: Hosting, monitoring, routine updates, and adjustments to the agent's instructions and configuration as described in your selected plan.
- Revisions: Adjustments to your existing AI voice agent's configuration (such as business information, prompts, voice, and conversational behavior) as described in your selected service plan. Revisions apply only to the existing agent as delivered. Any additional agents, new integrations, custom tools, or other work outside the scope of the existing setup will be scoped, quoted, and billed separately.
The specific scope, included usage, and any limits on revisions are defined in your selected plan and any accompanying proposal or invoice. Revisions cover maintenance and updates to your existing agent only; additional agents, integrations, or capabilities are not included and will be scoped and billed separately.
3. Fees, Billing & Payment
Services consist of a one-time setup fee covering the initial configuration and deployment of your AI voice agent, plus a recurring subscription fee covering ongoing hosting, management, and a defined allotment of usage. The one-time setup fee is due before work begins, and the recurring subscription is billed in advance at the start of each billing period (monthly unless otherwise stated). All fees are quoted and payable in U.S. Dollars (USD). Payments are processed securely through our third-party payment processor (Stripe), and you agree to that processor's terms in addition to these Terms. You are responsible for providing accurate, current billing information and for any applicable taxes.
4. Usage, Call Minutes & Overages
The AI voice agent relies on usage-based third-party services (including, for example, voice AI, telephony, transcription, and language-model providers). Your plan includes a defined allotment of call minutes and/or usage. Usage beyond your plan's allotment may incur additional charges at the rates stated in your plan or proposal. You are responsible for usage generated through your agent, including usage resulting from high call volume, spam or robocalls received, or misuse. We may, where supported, set usage limits or notify you as you approach your allotment, but we are not obligated to cap usage and are not liable for charges arising from legitimate or illegitimate call volume to your number.
5. Automatic Renewal & Recurring Billing
Your subscription will automatically renew at the end of each billing period and your payment method will be charged the then-current recurring fee (plus any applicable usage or overage charges), unless and until you cancel. By submitting payment, you expressly authorize Cablelytics Labs and its payment processor to charge your payment method on a recurring basis until you cancel in accordance with Section 6. You may cancel at any time to stop future charges; see the cancellation and deactivation terms below.
6. Cancellation & Service Deactivation
You may cancel your subscription at any time by emailing contact@cablelyticslabs.io. Cancellation stops future billing; it does not retroactively refund the current period or any usage already incurred.
Important: Hosting, management, and continued operation of your AI voice agent are contingent upon your active, paid subscription. If you cancel, fail to pay, or your payment otherwise lapses, your AI voice agent and associated services will be deactivated and will stop answering calls. We may retain or delete your agent's configuration, call data, and transcripts after a reasonable grace period of seven (7) days following non-payment. You are responsible for porting or reconfiguring any phone number you wish to keep and for requesting any data you wish to retain before service ends.
7. Call Recording, Transcripts & Consent
The Services may record calls and generate transcripts to operate, improve, and troubleshoot the AI voice agent. Laws governing the recording and monitoring of calls vary by jurisdiction, and some require the consent of one or all parties. You are solely responsible for ensuring that call recording, monitoring, and transcription as configured for your business comply with all applicable laws, including providing any legally required disclosures or consent notices to callers. You authorize us to enable recording and transcription as part of delivering the Services, and you agree that you, not Cablelytics Labs, are the party responsible for the lawfulness of recording calls placed to or received by your business.
8. Telemarketing & Outbound Calling Compliance
If your plan includes or you request outbound calling, you are solely responsible for compliance with all applicable laws governing automated and AI-assisted calls, including but not limited to the Telephone Consumer Protection Act (TCPA), state telemarketing and AI-disclosure laws, do-not-call requirements, and any obligation to disclose that a caller is interacting with an artificial or AI voice. You will not use the Services to place unlawful, deceptive, harassing, or unsolicited calls. You are responsible for obtaining any required consent from the individuals your agent contacts.
9. No Emergency or Critical Use
The AI voice agent is not a substitute for emergency services and must not be used to handle emergencies, medical, safety, financial, legal, or other critical or high-risk communications. The Services do not support and must not be presented to callers as a means of reaching 911 or any emergency or crisis service. You are responsible for providing callers an appropriate path to human or emergency assistance where needed.
10. AI Limitations & Acknowledgement
You acknowledge that the AI voice agent is an automated system that uses artificial intelligence and third-party language and voice models, and that it may misunderstand callers, provide inaccurate or incomplete information, mishear or mis-transcribe details, fail to complete an action (such as a booking), or behave unpredictably. We configure the agent in good faith but do not guarantee that it will be accurate, error-free, or suitable for every caller or situation. You are responsible for reviewing the agent's behavior, confirming bookings and important information through your own systems, and informing your callers as appropriate that they are speaking with an automated assistant.
11. Client Responsibilities
You agree to provide, in a timely manner, all business information, scripts, access credentials, connected accounts (such as calendar, email, and telephony), and approvals reasonably necessary for us to perform the Services. You represent that you own or have the right to use all content and accounts you provide, that the information your agent conveys to callers is accurate, and that your use of the Services does not infringe any third party's rights or violate any law. Delays caused by your failure to provide required materials or access may extend timelines without liability to us.
12. Third-Party Services
The Services depend on third-party providers, which may include voice AI and telephony platforms, language-model providers, transcription services, scheduling and calendar tools, email delivery services, and payment processors. We are not responsible for outages, errors, latency, price changes, or actions of these third parties, and your use of the Services may be subject to their separate terms. If a third-party provider changes, suspends, or discontinues a service, we may substitute a comparable provider where reasonably possible.
13. Acceptable Use
You agree not to use the Services to engage in or facilitate any unlawful, fraudulent, deceptive, harassing, or abusive activity; to impersonate another person or entity in a deceptive manner; to violate the privacy or rights of callers; or to transmit unlawful or harmful content. We may suspend or terminate the Services if we reasonably believe they are being used in violation of this section or applicable law.
14. Refunds
Except where required by applicable law, all fees are non-refundable, including setup fees, the current billing period upon cancellation, and any usage or overage charges already incurred.
15. Intellectual Property & Ownership
Upon full and continued payment, you own the business content and brand materials you provided to us. Cablelytics Labs retains ownership of any underlying frameworks, prompts, configurations, automations, integrations, code, templates, and tools used to build and operate your AI voice agent, and grants you a limited license to use them solely in connection with your active subscription. Ownership or transfer of any configuration, automation, or account, if any, occurs only as expressly described in your plan and only upon satisfaction of all payment obligations.
16. Service Availability & Disclaimer of Warranties
While we strive for high availability and reliable performance, the Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, accurate, or completely secure, or that the AI voice agent will correctly handle every call.
17. Limitation of Liability
To the maximum extent permitted by law, Cablelytics Labs LLC and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, business, goodwill, or missed or mishandled calls, bookings, or messages, arising out of or related to the Services. Our total aggregate liability for any claim shall not exceed the amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.
18. Indemnification
You agree to indemnify, defend, and hold harmless Cablelytics Labs LLC from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your content, your use of the Services, your calls or communications, your compliance or non-compliance with call-recording, telemarketing, privacy, or other laws, or your violation of these Terms or any applicable law.
19. Modifications to Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last updated" date. Your continued use of the Services or submission of payment after changes take effect constitutes acceptance of the revised Terms.
20. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Cobb County, Georgia, and you consent to the personal jurisdiction of those courts.
21. Severability & Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with your selected plan, proposal, or invoice, constitute the entire agreement between you and Cablelytics Labs regarding the Services and supersede all prior agreements or understandings.
22. Contact
Questions about these Terms may be directed to:
Cablelytics Labs LLC
contact@cablelyticslabs.io